05Feb2019

3121 Gold Canal Dr, Rancho Cordova CA 95670

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Learn tools and best practices to provide excellent customer service

From 09:30 am until 11:30 am

At Sac Regional Fire/EMS Conference and Training Center

3121 Gold Canal Dr, Rancho Cordova CA 95670

$79 per person (Retained Clients, please contact us for the Discount Code)

Kate Kriner / kate@silvershr.com or 916-791-8506

Customer Service Essentials

In this fun and interactive two-hour workshop, participants will use customer service tools and best practices to become better prepared and more confident in their ability to provide excellent customer service to internal and external customers. After learning core expectations all customers have and applying strategies to real-life scenarios, the workshop culminates in an opportunity to win prizes and glory by providing outstanding customer service in real-time. Come join the fun!

Course Objectives

Upon completion, participants will be better prepared to:

  • Understand what customer service skills are essential to any job
  • Anticipate and meet customer expectations
  • Apply appropriate strategies for dealing with customers in a variety of situations

Course Outline

  1. Intro/Overview
  2. Strategies for providing great service
    • Core customer expectations
    • Handling difficult situations
    • “Give ‘em the pickle”
  3. Practice/Applications of Skills
    • Group role-play exercise
    • Customer Service “Throwdown”
  4. Action Plan

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Retained clients receive discounts on posters, pamphlets and kits. Please contact us for the coupon code. Dismiss